Before submitting a RMA request, call or text the ProBox factory at 817-755-0363 detailing the nature of the problem.

All RMA items must be accompanied by a photo or scan of your proof of purchase. Items received without a proof of purchase will be returned to the sender.

Once you have submitted the RMA request, the information will need to be verified for approval before any warranty parts can be shipped.

Additional Requirement for RMA Service on ProBox Subs

In order for ProBox subs to be eligible for RMA service, please cut or tear out the paper cone, and then provide a photo of your sub clearly showing the following:

  1. the part number on the back of the magnet
  2. that you have cut or torn out the cone
  3. the date code stamp on the rim of the basket

Once eligibility for RMA service has been confirmed, ProBox will grant a one-time replacement of the sub. The date code will be stamped with an "R" to show that it has been replaced.

Example photo of a subwoofer eligible for one-time replacement

RMA Service Request Form